In 2011, the Region implemented the RL: Feedback module as a management system for feedback, including complaints and compliments. In 2013, the Region began implementation of the RL: Risk system, which reports and manages critical incidents and occurrences. This implementation is now complete and includes all facilities including community and personal care homes . The RL rollout to the Community Health Agencies is underway.

Data from RL: Risk is shared with appropriate regional committees to promote learning and improvement. The ultimate goal of the new system is to improve patient care and safety. It enables staff and leaders to engage in various types of reviews while still providing the necessary legal privilege required for critical incidents. RL: Risk also makes it possible to significantly streamline the critical incident review process.

The software is robust and has many benefits, including:

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Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located in Treaty One and Treaty Five territories, the homelands of the Métis Nation and the original lands of the Inuit people. The WRHA respects and acknowledges harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nation, Métis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

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