Client Relations

How do we help?

The Client Relations team works within the Regional Quality Improvement & Patient Safety Unit. The Unit supports Regional programs and sites in their efforts to promote and achieve high quality care and service, evidence-informed decision making and provide key information to facilitate effective knowledge management.

The Client Relations team:

  • Manages feedback from the public
  • Meets with clients and families as part of working through the feedback process
  • Provides support to staff using RL6
  • Administers educational staff workshops
  • Provides consultation to staff who are seeking resources on managing a client complaint in their area
  • Works on projects that engage the public regarding health care services

What kind of feedback do we get?

Client relations receives feedback from patients, clients, residents, their families, and other members of the public. Client Relations receives feedback from the public in the form of compliments, complaints and suggestions for improvement. We acknowledge all complaints, compliments and suggestions within one working day of receipt. Client Relations assists people in navigating health services in the Winnipeg health region. At times, this includes referring people to the appropriate program or site or helping parties resolve issues of concern.

How do we receive feedback?

We get phone calls, emails, letters, online enquiries and referrals from outside agencies. We also receive requests for information from Manitoba Health as well as respond to feedback on behalf of senior management and the Minister of Health. Sometimes we get requests that do not pertain to services in the Winnipeg health region, and we forward that on to the appropriate people to handle.

Share a Compliment

File a Complaint

Offer a Suggestion

How does the public contact us?

We respond to everyone's requests, usually within one business day. We provide flexible options for sharing their concerns and we remain impartial throughout the process. A reasonable attempt is made to have concerns understood and resolved.

In addition to an online submission form, the public may contact us through:

Winnipeg Health Region Client Relations
Phone:  204.926.7825
E-mail:  ClientRelations@wrha.mb.ca
Click here for our online form


Process Map:

Client Relations Process Map


Accreditation Canada

Canadian Patient Safety Institute

Institute for Safe Medication Practices

Manitoba Institute for Patient Safety


Bookmark Email Print Share this on Facebook SHARE Share this on Twitter Tweet RSS Feeds RSS
Make text smaller Make text bigger
Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located in Treaty One and Treaty Five territories, the homelands of the Métis Nation and the original lands of the Inuit people. The WRHA respects and acknowledges harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nation, Métis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

WRHA Accessibility Plan Icon
Wait Times
View the Winnipeg Health Region's current approximate Emergency Department and Urgent Care wait times.

View wait times
Find Services
Looking for health services in Winnipeg?

Call Health Links-Info Sante at 788-8200

Search 211 Manitoba

Explore alternatives to emergency departments at MyRightCare.ca

Find a Doctor
Contact Us
Do you have any comments or concerns?

Click here to contact us
The Winnipeg Health Region has a variety of career opportunities to suit your unique goals and needs.

Visit our Careers site
WRHA Logo Help| Terms of Use | Contact Us | En français