Disability affects the lives of many Manitobans. Today, one in six Manitobans has a disability, and the number will continue to grow as our population ages.

The Accessibility for Manitobans Act (AMA) became law in December, 2013, and applies to all organizations that provide goods and services, including the WRHA. The AMA includes five main standards: customer service, employment, information and communication, transportation and built environment. All these standards must be complied with by 2023. 

To help us develop a culture of accessibility for the benefit of both those we serve and our staff, you'll find accessibility training modules and communication tools designed to support this important work. We'll continue to update the site as new resources become available. Check back frequently for the latest information, and watch for more information in Healthcare Connections, the regional newsletter for staff.

Accessible Customer Service Training for WRHA staff

All WRHA staff are required to complete Accessible Customer Service Training by Nov. 1, 2017.

The WRHA has developed Accessible Customer Service Training in compliance with provincial government legislation that requires that all public sector institutions comply with the Customer Service Standard, also by Nov. 1, 2017.

An online training module is now available through LMS. All staff and physicians must complete this training.

Accessible Customer Service Training can be found via your LMS account.

Login here and search for “accessibility”:

Please ensure your SAP Person ID number has been attached to your LMS account so your completion is recorded. Instructions are posted on the Welcome page.

Instructions for managers of staff who do not have a WRHA work email and/or don’t have access to the LMS, can be found on this Insite page: Accessible Customer Service Training.

For tools, strategies and resources on improving accessibility in your area, see

Please review the Frequently Asked Questions for further information, and contact Service Desk (204-940-8500) for technical issues.

Accessibility information for the public

This site includes our Accessibility Plan and other resources. We invite you to send us feedback on our Accessibility Plan and any suggestions you have to help us in our journey towards improving accessibility.

View the WRHA Accessibility Plan 2019-2021

Plan d’accessibilité 2019-2021

Progress Report: WRHA Implementation of the Accessibility
for Manitobans Act (March 2019

WRHA Policy 10.60.010 - Access for Persons with Service Animals

WRHA Policy 10.60.020 - Support Persons for People Disabled by Barriers

WRHA Policy 10.60.030 - Accessibility for Persons with Disabilities: Customer Service

Bookmark Email Print Share this on Facebook SHARE Share this on Twitter Tweet RSS Feeds RSS
Make text smaller Make text bigger
Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located in Treaty One and Treaty Five territories, the homelands of the Métis Nation and the original lands of the Inuit people. The WRHA respects and acknowledges harms and mistakes, and we dedicate ourselves to collaborate in partnership with First Nation, Métis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

WRHA Accessibility Plan Icon
Wait Times
View the Winnipeg Health Region's current approximate Emergency Department and Urgent Care wait times.

View wait times
Find Services
Looking for health services in Winnipeg?

Call Health Links-Info Sante at 788-8200

Search 211 Manitoba

Explore alternatives to emergency departments at

Find a Doctor
Contact Us
Do you have any comments or concerns?

Click here to contact us
The Winnipeg Health Region has a variety of career opportunities to suit your unique goals and needs.

Visit our Careers site
WRHA Logo Help| Terms of Use | Contact Us | En français