Your Health

Health care primer

How to choose the right care at the right time

doctor and patient

Winnipeg Health Region
Wave, January / February 2013

You’ve had a cold for a couple of days. Last night, you couldn’t sleep because of your cough. Your throat is sore, your head is aching. You know you need medical attention.

The first thing you could do is call your doctor and make an appointment. The family doctor is the gateway to care in our health-care system and should always be the first choice for care.

But it’s late in the day and you can’t get hold of your doctor. Or perhaps you are new to the city and you don’t have one yet. What are your options?

As it turns out, you have several choices for seeking care within the Winnipeg Health Region, including walk-in clinics, QuickCare clinics and urgent care. You can also seek an appointment for treatment at one of several ACCESS Centres or community clinics around the city, many of which are staffed by nurse practitioners.

“One option many people overlook is their doctor,” says Lori Lamont, Chief Nursing Officer with the Winnipeg Health Region. “Those often keep a number of spots open for same-day calls, so try reaching your doctor first.”
Knowing if you have a minor or a major health problem will help you decide where you need to go.

“Recently, I felt unwell,” said Lamont. “But I didn’t think it was that bad that I should go to a hospital Emergency Department. I went to a walk-in clinic and got my treatment quickly. I know that hospital Emergency Departments are for serious illnesses and emergency situations. I also knew that if I came in with a minor ailment, I would have to wait until the people with more serious health problems were taken care of.”

Lamont says that if you have a condition that is a threat to life and limb, you should proceed to the nearest hospital Emergency Department or call 911, which connects you to ambulance, police or fire personnel in an emergency situation. Trained emergency dispatchers will provide you with the assistance you need for your situation.

In less serious cases, however, there are a number of other options. Here are a few:

Health Links/Info Sante

If you want to talk with someone, Health Links is a 24-hour, seven day a week telephone information service, which is staffed by registered nurses with the knowledge to provide answers over the phone to health-care questions and guide you to the care you need.

You can call anytime at 204-788-8200, or toll-free at 1-888-315-9257. You can also visit the website at

QuickCare Clinics

Winnipeg has one QuickCare Clinic which treat minor ailments, offering evening and weekend appointments and walk-ins. The clinic - at 363 McGregor Street - is staffed by registered nurses and nurse practitioners who can diagnose and treat minor ailments.

A QuickCare Clinic is the place to go if you have:

  • Bumps, bruises or sprains;
  • Rashes, eczema, infected cuts or minor sores;
  • Sore throats, earaches, colds and flu, coughs, hay fever or nose bleeds;
  • Immunizations;
  • Sore eyes with redness or infection;
  • Stomach pain, diarrhea and vomiting, urinary infections or indigestion;
  • Headaches, back or neck pain;
  • Birth control or breast feeding;
  • Sexual health-related issues, including birth control;
  • Stress or anxiety;
  • Minor medical issues in children.

Victoria Urgent Care

Whether you’ve broken an arm, your baby has a fever, or you are living with mental illness, the Urgent Care Centre can help. Victoria’s 24-hour Urgent Care Centre handles non-life-threatening medical issues, providing assessment and treatment. In addition, patients also have access to diagnostic testing and other health-care disciplines such as social work, physiotherapy, occupational therapy, nutrition, pharmacy and respiratory therapy.

The Victoria Urgent Care is located at 2340 Pembina Highway. Call 204-269-3570, or visit

Minor Injury Clinic at Pan Am Clinic

The Pan Am Clinic’s Minor Injury Clinic treats most non-life-threatening bone, joint and soft tissue injuries. They can set and cast broken bones, recommend splints, casts, braces or crutches, clean, dress or stitch minor wounds and burns, do tetanus shots, and organize further testing and referrals as necessary. The clinic is open seven days a week, from 8 a.m. to 6 p.m. Monday to Friday and 8 a.m. to 3 p.m. on weekends and holidays. They have both walk-in spots and can make appointments. There is also a minor injury clinic for children.

The Pan Am Clinic is located at 75 Poseidon Bay. Call 204-925-1556 (adults), 204-927-2688 (children) or visit

Hospital Emergency Departments

As the name suggests, Emergency Departments are for health emergencies. Conditions that require emergency treatment can include heart attack, major trauma, severe head injury, amputation, severe difficulty breathing (due to an allergic reaction or other cause), sexual assault, domestic violence and severe bleeding or any time a person is unconscious. Emergency Departments provide emergency care, 24 hours a day, on a walk-in basis. Nursing staff will assess your ailment and place you in the treatment queue, with more critical patients seen first. Referrals are provided to other services such as counselling and safe shelters. Emergency Departments are located at:

Concordia Hospital
1095 Concordia Avenue

Grace Hospital
300 Booth Drive

Health Sciences Centre
700 William Avenue

St. Boniface General Hospital
409 Tache Avenue

Seven Oaks General Hospital
2300 McPhillips Street

Children’s Hospital Emergency Department

24-hour treatment available for all medical emergencies for children to age 17, including sexual assault, domestic violence and psychiatric disorders. Call 204-787-4244 or visit

ACCESS Centres

ACCESS Centres offer primary care, and a range of health services and social services, community mental health and counselling and public health care, supported living services, child daycare services, community outreach, vocational services and employment and income assistance.

There are seven ACCESS Centres in Winnipeg:

ACCESS Downtown
640 Main Street
Winnipeg, MB
(204) 940-3638

ACCESS Fort Garry
135 Plaza Drive
Winnipeg, MB
(204) 940-7100

785 Keewatin Street
Winnipeg, MB
(204) 938-5900

ACCESS River East
975 Henderson Highway
Winnipeg, MB
(204) 938-5000

ACCESS St. Boniface
170 Goulet Street
Winnipeg, MB
(204) 940-1155

ACCESS Transcona
845 Regent Avenue West
Winnipeg, MB
(204) 938-5555

ACCESS Winnipeg West
280 Booth Dr.
Winnipeg, MB
(204) 940-2040

Mental Health

There are several agencies and services that offer mental health or helpline services. They are:

Crisis Reponse Centre
The Crisis Response Centre is open 24 hours a day, seven days a week, and is located at 817 Bannatyne Avenue, at the corner of Tecumseh. The centre offers walk-in assessment and treatment for those in mental crisis, along with referrals to other mental health services.

Mental Health Mobile Crisis Services

This team of mental health professionals is available 24 hours per day, seven days per week to assist people in the Winnipeg region who are in mental health crisis. Call the crisis service at 204-940-1781, TTY (Deaf Access) 204-779-8902.

Klinic Community Health Centre

Klinic operates a 24 hour telephone Crisis Line providing counselling, crisis intervention, support, information and referrals. Call 204-786-8686 (24-hours).

Manitoba Adolescent Treatment Centre

This centre offers mental health services for youth and teenagers experiencing emotional or behavioural concerns as well as symptoms of mental illness. Call 204-958-9660, or visit

Marymound Crisis Stabilization Unit

Short-term, 24-hour care for girls.  Designed to stabilize the young person and her family or caregiver during acute psycho-social crisis. Call the Youth Emergency Crisis Stabilization System at 949-4777 in Winnipeg or toll-free at 1-888-383-2776, or visit

Manitoba Poison Centre

The Manitoba Poison Centre provides access to a team of doctors, nurses and other poison experts via a toll-free phone number. Available 24 hours a day, seven days a week. Call 1-855-7POISON (1-855-776-4766).

For a searchable database of health services provided by the Winnipeg Health Region, please click here.

Wave: January / February 2013

About Wave

Wave is published six times a year by the Winnipeg Health Region in cooperation with the Winnipeg Free Press. It is available at newsstands, hospitals and clinics throughout Winnipeg, as well as McNally Robinson Books.

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