Monthly Wait Time Reporting

Emergency Departments and Urgent Care Centre

Current wait time forecasts are available 24/7

WRHA is now reporting Emergency Department (ED) and Urgent Care actual wait times on a monthly basis to help monitor our progress on improving access to care. The reporting includes:

  • The median wait (in hours). Median is a type of average that represents a wait time where half of patients were seen sooner than the reported wait and half longer.
  • The 90th percentile (in hours). The 90th percentile represents the longest wait time that 9 out of 10 patients experienced. In other words, only 1 in 10 waited longer than the 90th percentile wait.

Wait times are posted for the last month. For comparison to past performance, the month before is included along with the same month last year.

Preliminary 2017/18 Wait Time Report

Click here to view the Preliminary 2017/18 Wait Time Report for Emergency Departments and Urgent Care Centre.

Questions and Answers

How are wait times calculated?

WRHA calculates wait times using the same method as the Canadian Institute for Health Information. The wait time includes the time between being registered upon arrival and seeing a doctor or nurse practitioner. This method has not changed.

For more information on how Emergency and Urgent Care wait times are calculated, please refer to CIHI’s indicator library.

What do the reported wait time numbers mean?

Like CIHI and other organizations, the WRHA reports past wait times in hours. For example, a median wait time of 1.5 hours is the same as 1 hour and 30 minutes. A median wait time of 1.75 hours is the same as 1 hour and 45 minutes.

How is this different from WRHA’s wait time clocks?

This web page offers actual wait times for ED and Urgent Care for WRHA’s past performance. The WRHA’s wait time clocks offer a real-time forecast of current wait times to help patients decide where to access care.

Is more information available on WRHA’s past performance?

Annual reporting is available from the Canadian Institute for Health Information on their Your Health System site.

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