Quality & Accreditation

The Quality and Accreditation Team supports the WRHA programs and sites in their efforts to promote and achieve high quality care and service, provide key information to facilitate effective knowledge management and evidence based decision making.

Initiatives are:

  • Regional Accreditation - evaluation of the healthcare system against national standards.
  • Standard Audits - audit standards of care.
  • Performance Reporting - reporting performance of programs, service areas and the organization as a whole. Improve access to information to enable consistent and comprehensive reporting of organizational effectiveness that will assist in providing evidence to support future organizational decisions.
  • Quality Improvement Roadmaps and Activities - assist programs and services in developing and monitoring their quality improvement activities and provide education, awareness and tools.
  • Client Relations and Patient Voice – respond to complainants, providing a service navigation role, and assisting parties to resolve issues of concern, providing follow-up and investigation where necessary.
  • Event Reporting and Learning - assisting programs and services in reviewing reasons for errors and facilitating improvements in the system to prevent recurrences.


Accreditation Report 2016

Download the 2016 Accreditation Report now

Accreditation Report 2014

Download the 2014 Supplementary Report now

Accreditation Report 2013

Download the 2013 Accreditation Report now

Accreditation Report 2011

Download the 2011 Accreditation Report now

What is accreditation?

The accreditation process is designed to ensure participating health-care facilities are providing the best care possible. The accreditation program enables organizations to use accreditation as a framework for quality and a roadmap for improvement. Each year, surveyors from Accreditation Canada visit various health regions, multi-site and single site organizations across the country to assess how care is delivered noting strengths and areas for improvement.

Programs deemed to be among the best in the country receive a leading practice designation. Those with serious deficiencies are given a yellow or red flags, meaning improvements must be made and a follow-up report filed. Surveyors may also highlight programs that are operating fairly well, but still require some enhancements to meet best practice standards. Each accreditation cycle takes about three years, with surveyors visiting once a year to conduct reviews of specific programs.

About Accreditation Canada

Accreditation Canada is a not-for-profit, independent organization accredited by the International Society for Quality in Health Care (ISQua). It provides national and international health-care organizations with an external peer review process to assess and improve the services they provide to their patients and clients based on standards of excellence. Accreditation Canada's programs and guidance have helped organizations promote quality health care for over 50 years. To learn more, visit www.accreditation.ca

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