Quality & Patient Safety Week October 29 - November 2

Mark October 29 - November 2, 2018 on your calendar . . . you don’t want to miss Quality & Patient Safety Week or the events planned in the Region.

WRHA Quality Improvement & Patient Safety - Grand Rounds

Date:  Thursday, November 1, 2018          
Time:  0900 – 1000 hrs.
Location:  Room NG034, St. Boniface Hospital

TeleHealth:  please contact your site MB TeleHealth representative to join.
TeleHealth available at HSC GB-105

Invited Speaker:

Dr. Rizwan A. Manji, MD PhD FRCSC MBA
Associate Professor – Department of Surgery
Cardiac Surgeon/Intensivist

Exploring human factors/cognitive biases and how they contribute to medical error.

 Click here for the Grand Rounds poster


Quality & Patient Safety Week – Improving Quality & Patient Safety by Promoting a Culture of Safety Contest Winners


  • Victoria General Hospital Daily Site Wide Safety Huddles, VGH Clinical & Non-Clinical Leaders
  • Collaborative Service Planning - Crisis Response Services, Erika Hunzinger & Crisis Response Services
  • In Situ Simulations, St. Boniface Hospital Emergency Program


Success Stories Presentations:  Improving Quality & Patient Safety by Promoting a Culture of Safety

Contest Winners will be presenting their quality and safety initiatives during Quality & Patient Safety Week! Please join us to hear how these teams are improving quality  & patient safety in the region.

Date: Friday, November 2, 2018
Time: 1200-1300
Location: Room 500, John Buhler Research Centre, HSC

Everyone is welcome! No registration required.
TeleHealth: please contact your site MB TeleHealth representative to join.

Click here for the Success Stories Presentations Poster


Quality Improvement & Patient Safety Workshops

Patient and Family Complaints: Skills to Prevent, Understand and Resolve

We all hear complaints in our work and personal lives. In health care, complaints from patients and families need timely responses that allow for resolution. This workshop will add to your skills and resources in hearing, preventing and resolving patient and family complaints.

Workshop Objectives:

  • Define "complaints" in health care settings
  • Review tools and resources that will help you to manage complaints over the telephone, face-to-face or in writing
  • Explore a complaints management process from hearing a complaint through resolution

Date: Monday, October 29, 2018
Time: 0900-1130
Location: Wisdom Room, Birth Centre - 603 St. Mary's Rd.

To register go to:

This workshop is under the Quality Improvement & Patient Safety catalogue.

Culture of Safety

A culture of safety consists of the shared values, attitudes, and patterns of behavior regarding safety. There are many opportunities to improve the culture of safety in our organization. A better culture means better outcomes for our patients and fewer adverse events. Evidence shows a concrete link between strong teamwork and increased safety and quality of care. Safe health care services are the result of teams working together with patients/clients/residents and families to address safety concerns in a proactive, solution- focused manner.

Workshop objectives:

  • Define a culture of safety and explain its importance
  • Describe the essential components of a culture of safety
  • Identify appropriate roles and responsibilities to implement and sustain a successful culture of safety
  • Recognize various tools and access resources to engage in a culture of safety
  • Apply the principles of a safety culture in your work environment

Date: Friday, November 16, 2018
Time: 0930-1130
Location: John Buhler research Centre, Room 500

To register go to:

This workshop is under the Quality Improvement & Patient Safety catalogue.


Quality & Patient Safety Calendar of Events

Check out the regional calendar of events to promote activities underway during Quality & Patient Safety Week. Click here to view calendar

Any questions contact Cheryl Harder charder@wrha.mb.ca

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Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located on the original lands of Treaty 1 and on the homelands of the Metis Nation. WRHA respects that the First Nation treaties were made on these territories and acknowledge the harms and mistakes of the past, and we dedicate ourselves to collaborate in partnership with First Nation, Metis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

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