Quality IMPROVEMENT & PATIENT SAFETY
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Regional Patient Experience Surveys
The Winnipeg Health Region has partnered with National
Research Corporation Health (NRC Health) to administer an Emergency Department and
Patient Experience (Inpatient) survey tool across the hospitals in the
region. The validated measurement tools/surveys are being administered
to randomly selected patients on monthly basis. The patients that are
selected will receive a survey in the mail with the option to complete
the survey online. The Emergency Department surveys started January
2013 and the Patient Experience (Inpatient) started April 2013. The goal
of the surveys is to promote quality improvement initiatives at all
service delivery sites and programs with in the WRHA and provide in
indicator for improvement year to year.
The survey tool is one of the three instruments that
Accreditation Canada requires to have completed a minimum of once every
accreditation cycle to maintain accreditation status.
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