Language Access Interpreter Services

Over-the-Phone Interpreter Services

To reduce risks associated with language barriers and working with untrained interpreters (family members, friends, visitors, staff, or volunteers), WRHA Language Access employs trained, accredited interpreters who provide interpreter services in a variety of languages. However, it is impossible to provide an in-person interpreter for every situation. In order to provide a more complete range of services, Language Access has a formal contract with MCIS Language Solutions* to provide over-the-phone interpretation in over 200 languages 24/7 when a WRHA Language Access trained health interpreter is unavailable.

For most situations, over-the-phone services must be pre-authorized with a specific client ID number and a unique single-use authorization code, and are arranged by Language Access @ 204-788-8585. However, due to the urgent nature of situations in Emergency Departments, ER staff have been granted pre-authorized direct access to MCIS Language Solutions. Our Quick Reference Guide For Over-the-Phone Interpreter Services will provide you with more information. If you have further questions about over-the-phone interpretation send a message to languageaccess@wrha.mb.ca.

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Traditional Territories Acknowledgement
The Winnipeg Regional Health Authority acknowledges that it provides health services in facilities located on the original lands of Treaty 1 and on the homelands of the Metis Nation. WRHA respects that the First Nation treaties were made on these territories and acknowledge the harms and mistakes of the past, and we dedicate ourselves to collaborate in partnership with First Nation, Metis and Inuit people in the spirit of reconciliation.
Click here to read more about the WRHA's efforts towards reconciliation

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