Do you work for a designated bilingual or Francophone Facility, Program, Service or Agency?

Yes

No

My position is designated bilingual:

Yes

No

Did you know the WRHA is designated by the Province of Manitoba to provide services in French?

Yes

No

Can you list any of the WRHA facilities, programs, services or funded agencies that are designated to provide service in French?

Yes

No

Are you aware the WRHA has policies regarding French Language Services (FLS)?

Yes

No

What is your knowledge of the following WRHA FLS Policies?

General

Aware it exists

Familiar with some content

Familiar with majority of content

Familiar with content as it relates to my job

Never heard of it

Communications in official languages

Aware it exists

Familiar with some content

Familiar with majority of content

Familiar with content as it relates to my job

Never heard of it

Translation of WRHA authored and externally copyrighted documents

Aware it exists

Familiar with some content

Familiar with majority of content

Familiar with content as it relates to my job

Never heard of it

Designation of Bilingual Positions

Aware it exists

Familiar with some content

Familiar with majority of content

Familiar with content as it relates to my job

Never heard of it

Recruitment to designated Bilingual Positions

Aware it exists

Familiar with some content

Familiar with majority of content

Familiar with content as it relates to my job

Never heard of it

Do any of the policies have an impact on the work you do?

Yes

No

Have you ever had to refer to a WRHA FLS Policy for information?

Yes

No

Was the policy clearly articulated?

Yes

No

If no, were you able to get sufficient clarification from WRHA FLS?

Yes

No

Do you understand why WRHA provides service in French to francophone patients/clients?

Yes

No

How important do you feel it is the WRHA provides service in French to francophone patients/clients?

1 (not important)

2

3

4

5 (very important)

Has your opinion changed in the last five years re: importance of service in French?

I now think it is more important

I now think it is less important

My opinion has not changed at all

How much contact in the last year have you had with patient/clients requesting or requiring service in French?

None

1-5 encounters

5-10 encounters

10-20 encounters

What do you do when service in French is reuired or requested?

(Check all that apply)

Provide it myself :

I am bilingual

I know some French

I am a designated bilingual employee

Ask a bilingual colleague for help

Refer client/patient elsewhere for a similar service in French

Call for an interpreter. From where?

Language Access

Outside agency (ie Immigrant Centre)

Volunteers from your site/facility

Ask family or friends of client/patient to interpret

Tell the client/patient you can not provide the service in French

Tell the client/patient your facility, program, service or agency is not
       designated to provide service in French

Other

Have you seen information on or attended any, of the following WRHA FLS initiatives?

(Check all that apply)

Thank you posters to staff

Celebrations for Semaine de la francophonie at St. Boniface Hospital

Service in French - Why Does it Matter poster

Immersion Days

Soirée cinema

Evening French Courses at Collège Saint Boniface

Vocabulary builder Workshops

Active Offer with Ease Workshops

Bite-Sized Grammar Workshops

Hello/Bonjour pins, badge pulls, card holders, bracelets

J’apprends le français pins

Resource Centre

Intranet site

Conversation Groups

Where do you get your information regarding WRHA French Language Services from?

(Check all that apply)

Health Care Connection

Other electronic or print newsletter

Supervisor/Manager/Director

Colleagues

Direct from WRHA FLS

Posters

Pay stubs

FLS Intranet Site

Individual orientation as designated bilingual employee

Group orientations

WRHA intranet site - under “orientation to new employees”

Other

Where do you get the majority of your information from?

Do you access the WRHA FLS intranet site?

Never

Occasionally

Monthly

Weekly

Daily

Do you access it more now than you did 5 years ago?

Yes

No

Which pages do you visit?

(Check all that apply)

Lexicon

Web Language Resources

FLS Updates

Community Notices

Bilingual Employees Rock

WRHA French Language Training

FLS Resource Centre

Active Offer

Designated Bilingual Facilities, Programs, Services and Agencies

National, Provincial & International Resources

Process Sheets for Translations of Copyrighted Documents

WRHA Grant For Special Translation Program

Words of the Month

Links to Medical Sites

FLS Calendar

Frequently Asked Questions

Translation Requests

WRHA French Language Testing

Policies

Formatting Bilingual Documents

Are there other elements of intranet site that could be developed that would be beneficial to you?

Yes

No

In the last five years, has your knowledge increased in the following areas?

WRHA FLS policies

Yes

No

Existence of WRHA FLS department

Yes

No

Activities and support offered by WRHA FLS

Yes

No

If you are a designated bilingual or a bilingual employee, does the WRHA French Language Services provide you with the information, training and support you require to facilitate your work in French?

Yes

No

Have you had contact with the staff of the WRHA FLS?

Yes

No

Were they able to provide you with the information or help you required?

Yes

No

Would you like to be on a WRHA FLS mailing list to receive information about training and other FLS initiatives?

Yes

No

Any other comments regarding WRHA French Language Services or FLS policies you would like to share?