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Course Information
Course Name: Service Excellence for Staff
Course Description:

We all provide customer service on a daily basis whether our customer is a patient, resident, client, internal colleague or in another role. This workshop offers a unique perspective on the key components of customer service in health care and offers practical tools participants can put to use immediately.

As a result of attending this workshop, participants will be able to:


  • Articulate the benefit of using compassion and empathy as the foundation of customer service

  • Practice key components of active listening including attentiveness, acknowledgement, and paraphrasing

  • Understand the importance of bringing a positive attitude to every interaction

  • Recognize and recover from a breakdown in service

  • Solve problems using the DEET strategy

  • Care for themselves while caring for others through gratitude and resiliency

Course Length: 3 hour(s)
Course Cost: $0


Locations & Times offered:
Date and location info: Start Time:End Time:Size Limit:Present EnrollmentFacilitator(s):   

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