Long Term Care Program

Welcome to the Long Term Care Program

Within the Winnipeg Health Region, there are over 5,700 people who live and receive care and health services in long-term care facilities.

The Long Term Care program is an interdisciplinary team of individuals who work with the sites to provide a continuum of medical and social services designed to support the needs of people living with chronic health problems that affect their ability to perform daily activity.  Although caring for the elderly is our specialty, we provide care for individuals across the entire age spectrum.

As a program team we provide content expertise, evidence-informed recommendations/guidelines, and initiatives designed to sustain and improve the quality and consistency of care provided through Winnipeg’s 39 long-term care facilities.

Quality Improvement

To ensure that Residents receive high quality care and services, there are a number of quality improvement initiatives in place:

  • Through Accreditation Canada, an independent group of health professionals compare the care and services provided at Winnipeg PCHs to national standards
  • Manitoba Health and the LTC Program complete an assessment of compliance with provincial care standards every two years
  • Monitoring of care practices
  • Complaint management process
  • Occurrence reporting process
  • Resident/family satisfaction surveys

Complaint Process

Each PCH has a posted process for complaint resolution. If a problem is encountered, it is always best to speak to the person or people directly related to or affected by the issue.

Concerns/complaints can be expressed to any member of the staff by the Resident or family. An independent advocate could be asked to make a complaint on the Resident’s behalf. It is important to provide a thorough summary of the facts, including relevant dates and times.

If the concern is not resolved successfully at this level, the WRHA Complaint Management process can be accessed through the WRHA Client Relations Coordinator by calling 204-926-7825 on online at http://www.wrha.mb.ca/contact/complaints.php. The Complaint Management Process offers Residents and families a way to express their concerns regarding a PCH or the long-term care system.

While it is important to express feelings, it is important to stay focused on the facts, so the concern will have a successful resolution and the situation improves.                                                                                        

Manitoba Health Protection for Persons In Care

The WRHA LTC Program works closely with the Manitoba Health Protection for Persons in Care Office.  This Office, an independent body, receives and investigates reports of suspected abuse or neglect in hospitals and PCHs in Manitoba.  Calls are taken in confidence by calling 204-788-6366 (in Winnipeg) or toll-free 1-866-440-6366 (outside Winnipeg).

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