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Winnipeg Regional Health Authority

2016-17 Annual Report

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Nurse and man smiling
Nurse and man smiling

French Language Services

Bilingual employees of the region provide service and support to patients, residents and their families across the region every day. The principles of active offer are respected to ensure service in French is evident and accessible. From essential patient information and educational materials, consent forms, websites and advertising to signage, donor recognition and way-finding, reflecting both official languages is essential to our region’s culture and character.

Identification of French-speaking clients:

Language identification and/or preference are assured either at centralized intake, according to the program, or at direct intake at designated sites and programs. There are some known gaps in the identification of francophone clients in regional centralized services. Some are currently being worked on. Others will be reviewed in conjunction with the changes that will occur due to the region’s Clinical Service Plan.

If the client presents at a designated site, they will receive service in French by a designated bilingual employee. At non-designated sites, where possible, a bilingual employee will assist. Otherwise the client can be provided with interpretation services through the region’s Language Interpreter program, if required.

Identification of French-speaking employees:

Some positions within the region, including those in ACCESS Centres, community offices, regional programs such as home care, long-term care, primary care and palliative care and funded agencies are designated bilingual. Individuals in these positions wear a “Hello Bonjour” identification badge, and provide service to patients, residents and families in both official languages. Other bilingual staff members are encouraged to self-identify and use French as a personal choice if they feel capable and comfortable doing so.

Recruitment results:

Fifty-one designated bilingual positions were posted in corporate and community offices in 2015-16 – 43 permanent and eight term. Forty-one were filled with bilingual incumbents. No positions required a condition of employment. Seven of the 51 positions were filled by anglophone incumbents. Six positions required multiple postings and four term positions were unfilled. The following positions could not be filled:

All linguistic testing – speaking, listening, reading and writing is done internally, and French Language Services (FLS) also occasionally provides services to other agencies.

Translation:

Training:

A grand total of 113 employees are formally trained across the region.

Policy Implementation Highlights:

In year four of the FLS five-year strategic plan, the following activities were undertaken:

Collaboration:

WRHA FLS regularly collaborates with the following groups and entities:

Université de Saint-Boniface, Santé en français, Consortium national de formation en français, Centre de santé and other RHAs in the areas of program development and evaluation, employee training, translation, research, committee and project work.

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