Patient Safety

Workshops

Critical Incident Workshop "The New Lens PSI Workshop "

A one day workshop for all health care providers and leaders to introduce the framework and techniques used in CI investigations in the WRHA. The workshop will help all staff whether in review of healthcare system breakdowns or as a leader or participant on a team which may need to implement recommendations. We all have a part in supporting the Region’s strategic priority of the reduction of preventable harm to patients receiving care in our facilities, units, and programs in the Winnipeg region. The workshop will encourage you to shift your thinking about Critical Incidents and accident investigations. Instead of simply searching for causes, the objective is to seek to understand or to make sense of what happened that led to patient harm; this is a major shift in the way we think about such things. We believe the workshop will help you to understand events other than Critical Incidents, including occurrences with minimal harm, near misses, and more generally, unsafe acts that occur within the healthcare system. Inspiration for this workshop comes from leaders in the field of System Safety, including Sidney Dekker and Erik Hollnagel.

Times and location will be announced in your confirmation email.

To register please fill out registration form and send via email to smthomas@wrha.mb.ca or fax to 926-7007.

Workshop Dates

• September 29, 2010
• November 30, 2010

There is a charge of $50.00 for each participant from a WRHA facility or site. A limited number of places will be held at each workshop for non-WRHA participants who want to attend this course and the charge will be $150.00 for each participant.  Please register two weeks before the course date.

Patient Safety Investigator "Certification" Workshop

This workshop is intended to deepen the understanding of the techniques, principles and framework introduced during the New Lens workshop.  This is a 3-day intensive workshop with modules in the area of building a narrative understanding, mapping & chronology, human factors, recommendations and leadership to enhance critical incident investigations.  The New Lens workshop, disclosure DUMO workshop in addition to specific required readings are part of the pre-course requirements of this workshop, which can also lead to certification as a WRHA patient safety investigator.

Dates: TBD

Leadership module: TBD

Disclosing Unanticipated Medical Outcomes (DUMO) workshops

The goal of the workshop is to enhance participants’ ability to re-establish trust and rapport in the face of adverse outcomes. Research and experience suggest that the clinicians’ and organizations’ abilities to effectively respond to the patient and family’s concerns and emotions are the best way to reduce the likelihood that the situation will escalate to more contentious legal processes, and allow clinicians, patients and families to be able to acknowledge, forgive, and move on with less emotional distress.

The workshop addresses each aspect of the communication process using lecture, video examples, small group practice and discussion to identify and practice the most effective ways of responding both empathetically and non-defensively. Participants will have the opportunity to better understand organizational, ethical, and risk management aspects of disclosure along with practicing the communication skills needed with patients and families. These workshops last 3.5 hours and are provided at WRHA facilities and other regional sites, and can be arranged for other RHAs. This program has been accredited by The College of Family Physicians of Canada, for 4 Mainpro-M1 credits.

Schedule of workshop(s):

• Date: Wednesday, June 9, 2010 (CANCELLED)
  

Seminars in Systems Safety

Twice a year Dr. Sidney Dekker (Director of Research, Leonardo da Vinci Center for Complexity and Systems Thinking at Lund University School of Aviation, Sweden and WRHA Scientific Advisor) comes to Winnipeg to help those working in Patient Safety to advance their understanding of, and abilities to make  systems safety changes. Dr. Dekker's next scheduled visit: TBD

To register for any of these workshop or for more information, please contact Susan Thomas at smthomas@wrha.mb.ca or phone 926-7035.