Quality Improvement

Who we are

The WRHA Population and Public Health (PPH) Quality Team leads and coordinates program-level quality improvement initiatives and efforts to ensure Accreditation Canada Standards and Required Organizational Practices are met.  For more details, please see the PPH Quality Team’s Terms of Reference.  If you would like more information on the PPH Quality Team, please contact Carol Styles.

Let’s Talk Quality

Let’s Talk Quality is a communiqué of the Quality Team that provides updates on quality improvement activities and supports PPH teams to learn about and meet Accreditation standards. 

Top Ten Errors Frequency Report

Click on the icon below to read the full issue of Let's Talk Quality Fall 2017.

 Inside this issue:

  • Immunization
  • Protecting the Privacy and Confidentiality of Personal Health Information
  • Hand Hygiene Observations
  • PPH Quality Team Members

If you have topics you would like to suggest for future issues of Let’s Talk Quality, please send them to Nadene Coutu.

PPH Voice of the Client:

  • PPH Voice of the Client/Community Framework
  • PPH Client feedback form has been developed and will be piloted in the fall/winter of 2017/18.  Check back for progress updates or consult your PPH Quality Team representative.