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WRHA Indigenous Health

WRHA Indigenous Health - Patient Services

Patient Services for Indigenous people receiving medical care in Winnipeg:

If you or someone you know is receiving medical care in Winnipeg, access these services by calling toll-free 1-877-940-8880. You can also ask your health-care provider to call WRHA Indigenous Health for you.

Why call WRHA Indigenous Health for patient services? Call if you or your family member:

  • speak an Indigenous language
  • is being discharged
  • want a patient advocate
  • want ceremonies or traditional medicines
  • need additional support
  • are not sure if you need us - we can do an assessment to assist you

WRHA Indigenous Health - Patient Services has offices at Health Sciences Centre, St. Boniface Hospital, Seven Oaks General Hospital and Grace Hospital and also have a mobile team that travels to other locations.

Indigenous Language Interpretation

Interpreter Resource Workers provide Indigenous language interpretation in Cree, Ojibway, and Oji-Cree languages to support with full or partial language barrier patients. Interpreters have training in medical terminology and function as members of the health-care team. Services are available Monday to Friday 8:30 am to 11 pm.

Resource Coordination

Interpreter Resource Workers also support Indigenous patients by helping them navigate the health-care system and connect with additional support services and organizations. This work begins with an assessment that identifies gaps in care, transportation and discharge needs.  Services are available Monday to Friday 8:30 am to 11 pm.

Patient Advocacy

Our Regional Indigenous Patient Advocate works on behalf of patients both in hospital and in the community to support their needs and rights. The advocate also partners with Assembly of Manitoba Chiefs Patient Advocacy Unit to make sure individuals who live outside of Winnipeg have support.

Discharge Planning

Our Regional Discharge Planning Coordinators work as part of your health-care team to plan patient discharges. This is to make sure that everyone involved (community, government, health facilities, etc.) have a plan for your or your family member as they leave hospital. This may involve planning health care in the home community, transportation, housing and medical equipment.

Spiritual & Cultural Care

We have Spiritual/Cultural Care providers who can perform ceremonies and provide support for patients and their families. Many of our hospitals host smudges and other ceremonies. We also recognize all faiths and can connect you with the appropriate resources at each site.

The Traditional Wellness Clinic is open to everyone and offers support using a traditional healing approach. The clinic is located at Health Sciences Centre and is open two days each month. Appointments can be made by calling 1-877-940-8880.

 

Patient Services: 1-877-940-8880

General information: 204-940-8881

indigenoushealth@wrha.mb.ca

GH215 Health Sciences Centre
820 Sherbrook Street
Winnipeg, Manitoba R3A 1R9

D2001 St. Boniface Hospital
409 Tache Avenue
Winnipeg, Manitoba R2H 2A6

3A52 Seven Oaks General Hospital
2300 Mc Phillips Street
Winnipeg, Manitoba R2V 3M3

 

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